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Job ID 72708 Date Posted 10/16/2020

Duke Raleigh Hospital offers the latest in care and technology in a patient-friendly setting. It has been an important part of Duke Health since 1998 and has served Wake County for more than 35 years, employing more than 1,300 people.The hospital provides 186 inpatient beds and a comprehensive array of services, including the Duke Raleigh Cancer Center, Duke Raleigh Orthopedic and Spine Center, cardiovascular services, neurosciences including the Duke Raleigh Skull Base and Cerebrovascular Center, advanced digestive care, disease management and prevention, wound healing, outpatient imaging, intensive and progressive care, pain clinic, same-day surgery, emergency department and community outreach and education programs. In fiscal year2018, Duke Raleigh Hospital admitted 9,484 patients and had 230,957 outpatient visits in fiscal year 2017.

U.S. News & World Report ranked Duke Raleigh Hospital as #14 in North Carolina and #6 in the Raleigh-Durham area for 2018-19.

Occ Summary

Perform duties in computerized order entry, di stribution of allsupplies, linen, equipment, shipping and receiving of h ospitalmerchandise. Able to maintain good inventory management processe s;meeting supply needs with promptdelivery, assuring accuracy of issues andinsures the good working order and availability of equipment.

Work Performed

Level 1Have responsibilities in at least one ofthe following areas in order toensure optimal inventory management for in-scope facilities: In accordance with established policies and procedu res, Level 1 staffare required to:Distribute and restock supplies and/or linen to end users in accordancewith established policies and procedures Use appropriate Supply Chain technologies (Pyxis and SAP) to documentmov ement of suppliesPerform cycle count on a regular basis to ensure accura cy of stocklevels in all areasCheck expiration dates on supplies on a re gular basis and document anddiscard expired productsAccept and sign ford eliveries from distributors as necessaryInspectshipments,enter GoodsRec eipts into SAP, filing packing slipsReport identified shipment discrepan cies to SC onsite managementPrepare and ship out Vendor Returns, rotatio n of stock in all areasMove and stock supplies to appropriate shelfing locations once receivingis completeTransport shipments from loadingdock to stockroom and deliver packagesto appropriate purchasers. Delivernon-s upply items when specified (e.g.medical gas, linen) in a timely mannerParticipate and perform mid-year and year-end inventory countsEnsureall ST AT orders are completed according to specified servicelevel agreementDem onstrate excellent customer service when interacting with endcustomers t o address linen and/or supply questionsEnsure all Supply Chain work area s are clean and organized, includingall other supply storage areas throu ghout the facilityProactively provide recommendations on operational eff iciencyimprovementsto SupplyChain managementLevel 2In additionto the res ponsibilities of Level 1 listed above, the Level 2is expectedto perform the following responsibilities: at least 50% oftheir time ona multitude of functions below.In accordance with established policies and procedure s, Level 2 staffare required to:Act as a mentor/precept to all Level 1 S upply Chain Associates; act asback-up Team Lead if necessaryDemonstrate excellent customer service in all areas when interactingwithour customer s. Including the nursing floors and OR environment(physicians, surgery techs/nurses, Cath Lab techs/nurses or otherspecialty areatechs/nurses) to address supply-related questions; asnecessaryDeliver, manage and coor dinate supplies/other products to off-siteclinics and/or facilities as n eededManage inventory; assist in preparations and performannual inventor y.Oversee consignment inventory and processes. May oversee inventorymana gement of procedural areasProactively collaborate with other Supply Chai n stakeholders to adjustpar levels and address slow moving items based o nsupply usageTroubleshoot supply shortage issues and articulate known i mpactEffective use of the ERP system to pull reports, find products, use handheld technologies for delivery and PAR replenishment,run reports inS AP to close out daily transactionsSME(Subject Matter Expert) for the TI MS module; including receiving anddocumenting.Able to pull EPIC Reports and use as a tool and/or pull reports fromPyxis and analyze data to prov ide appropriate recommendations.Participate in PERT, OREDIT, and VAT dis cussions as needed (asassigned)Vendor Management – access and utilize Ve ndormate (as assigned)Work with customers to help reconcile invoices as neededAble to work and complete all assigned tasks withminimal supervisi onfrom Team Lead and ManagerLevel 1 & 2:General ability and willingness to perform additional job functions(within reason) that are necessary to ensure safe patient care practicesas directed by supply chain managemen t. Are required to be cross-trained and perform, whenneeded, in other S upply Chain relatedresponsibilities.Working at Duke University Health Sy stem requires the ability to workcooperatively and communicate well with others to achieve organizationaland team goals, to work with profession al manner in responding tocustomers' needs and ability to work in a comp uterized environment.

Knowledge, Skills and Abilities

Level 1Must have the ability to exert 20 to 50 pounds of force occasion ally,and or 10 to 25 pounds of force frequently, andup to 10 pounds of f orceconstantly to move objects. In thisparticular job the exertionalrequ irements to push/pull the unloaded and loaded supply carts with theduty requiring up to 100 pounds of exertional force daily. Reaching,lifting, stooping and bending are frequent in daily duties.Ability to strive to i mprove processes to enhance services.Work cooperatively with others to a chieve organizational and team goals.Ability to contribute in creating n ew ideas and problem solving.Possess a sense of urgency and a proactive customer service philosophyLevel 2In addition to those above, must have: Experience using an ERP systemCompetency in inventory management

Minimum Qualifications


HS Diploma/G.E.D. required. Some college level coursework preferred, but not required


Level 1 At least 1 year of work experience, including experience in one of the following areas: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or other comparable service line. Strongly prefer experience in a fast- paced, customer service environment. Level 2 2 years of work experience, to include experience in at least one of the following disciplines: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control or other comparable service line.

Degrees, Licensures, Certifications

Valid Driver's License - may be required

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


"Nourishing our community and building a healthy community is part of our vision as an organization and that is absolutely supported in our day-to-day."

Lisa, Assistant Director of Nutritional Services

"Duke Raleigh Hospital is a really tight-knit work family. We check on each other when we’re not here, we do things outside of work. It’s an extension of my family."

Ashley, Respiratory Therapist

"I enjoy the generous PTO package."

Lillian, Environmental Services